Park Regulations, Terms and Conditions and Privacy

On this page you will find the park regulations, the general terms and conditions and the privacy statement of Speelpark Oud Valkeveen.

When you buy tickets (online), purchase a season ticket and/or enter our park, these rules and conditions apply.

Park regulations

General

Speelpark Oud Valkeveen (hereinafter referred to as "the Speelpark") reserves the right at all times to remove visitors from the park if they violate these regulations or if the management deems it necessary. To this end, it also reserves the right, if the facts and/or circumstances reasonably warrant, to search clothing, bags, and identification. Failure to allow a clothing search may result in removal from the park. Such removal does not entitle you to a refund of the entrance fee or compensation. Violation of these regulations may, in addition to removal from the park, in certain cases result in a police report. Speelpark reserves the right at all times to maintain visible or invisible camera surveillance in various areas and throughout the park. This footage is intended to protect your and our safety and property. Speelpark reserves the right to change opening hours/days during the season.

Parking

Dutch traffic regulations apply to our parking lots. Once the park closes, the parking lot is no longer accessible to incoming traffic (with the exception of visitors to special events and taxis). We request that you do not leave animals in your car, lock your car securely, and do not leave any valuables inside. Speelpark is not responsible or liable for damage to your car resulting from burglary, collision, or otherwise. This also explicitly applies to damage caused by storm, fire, hail, explosion, or other extraordinary events. If damage to your vehicle is caused intentionally or through gross negligence on the part of our employees or persons for whom Speelpark is responsible, Speelpark may be liable for this damage. You must show this damage to Speelpark management or the police before leaving the parking lot. Season ticket holders are not guaranteed priority or a parking space.

Entrance tickets

Access to the park grounds is permitted only through the designated entrances with a valid ticket, or through an invitation to an event organized in the park. Tickets are strictly personal and cannot be exchanged for cash. Season passes remain the property of the Play Park. Season passes can be confiscated if the season pass holder behaves improperly or violates the park regulations. Access rights expire upon leaving the park and surrounding grounds. It is prohibited for anyone to remain on our grounds outside opening hours.

General regulations

• Adults/parents must supervise their children and other minors in their party and ensure that they also adhere to the park regulations.

• The safety regulations indicated by signs or instructions from our staff must be followed completely and immediately.
• Smoking is prohibited at all indoor locations. This also applies to e-cigarettes. We also request that you limit smoking in the presence of children.
• The management is authorized to close and maintain an attraction or part of the park at its own discretion, without this giving any right to a refund (of part of the price) of the entrance ticket and/or other compensation.
• It is prohibited to enter the park with skates or any other vehicle that can reach a higher speed than on foot.
• Possession or carrying of weapons or other objects deemed by management to be potentially threatening, such as knives, chains, and the like, is strictly prohibited on the Play Park grounds. Management reserves the right to confiscate these objects or remove their owners from the park, possibly in consultation with the police.
• Making unnecessary noise and playing radios etc. is not permitted.
• It is not permitted to fly drones over the park unless written permission has been granted.
• Open fires are not permitted at the Playground. This includes the use of gas.
• Persons under the influence of alcohol or narcotics, or dealing in or possessing narcotics, may be denied access to the park or may be removed from the park without refund of any expenses incurred.
• Physical or verbal abuse, or any other undesirable behavior towards other visitors or our staff, will not be tolerated. Persons engaging in such behavior will be immediately removed from the park (if necessary, with the assistance of the police), without entitlement to a refund of their entrance ticket or any other compensation.
• Dogs and other (domestic) animals are not allowed in the park, with the exception of guide dogs.
• Lost and found items are kept for three months after discovery. After this period, the items become the property of the Playground.

Use of playground equipment, buildings and attractions

Use of the playground equipment, facilities, and attractions at the Play Park is entirely at your own risk. The Play Park is not responsible or liable for any damage or injury caused by improper use. On quiet days, as determined by management, not all attractions will be open simultaneously.

Visitors with medical conditions must use our attractions at their own discretion. Speelpark cannot be held liable for this. You are permitted to bring your own food and/or drinks into the park. However, we request that you consume your food and/or drinks outside the Speelpark's catering facilities and associated terraces. During busy periods, the catering facilities and associated terraces are reserved for visitors who purchase refreshments there. It is not permitted to remove Speelpark property from the grounds, either temporarily or permanently.

(Commercial) activities by third parties

Advertising in the Playground and other areas, offering goods and services, conducting public surveys, counts, and collections is prohibited. Television and photo recordings may be taken in the park at any time. If you do not wish to be photographed, please avoid locations where you see a photographer or camera crew working. It is prohibited to make recordings for commercial purposes without prior written permission from the Playground. If this permission is not obtained, access to the park may be denied or the visitor may be removed. Publishing and reproducing copyrighted works without prior written permission from the Playground is also prohibited. It is not permitted to carry banners, flags, statements, and/or other objects that, in the opinion of the Playground staff, could be offensive, discriminatory, insulting, or aggressive or disturbing to other visitors.

Liability

The Playground takes the necessary precautions. The playground equipment, facilities, and attractions in the park are carefully maintained, inspected, and monitored, and a first aid station is available. If necessary, ask our staff to escort you to the first aid station. If you notice any situations that could potentially lead to damage and/or injury, please inform one of our staff members. The Playground may be liable for damage and/or injury to you or your property, if this damage is caused by intent or gross negligence on the part of our staff, or by a person whose actions are at our expense and risk. Liability for other damage and/or injury, such as from participating in/using our attractions or playground equipment, is expressly excluded. If you suffer any damage and/or injury, you must report this to management immediately. The Playground is not liable for damage and/or injury if the report is made after you have left the park.

Conclusion

In all other cases not explicitly mentioned here, the management has the final say. You can request a copy of these regulations at the ticket office and at www.oudvalkeveen.nl.

All rights reserved, January 2026

General Terms and Conditions for subscriptions/ticket sales

• Unscannable tickets may be refused, in which case admission will not be granted.
• Season tickets/tickets have a limited validity period and are provided with a validity date or period. After this date or period, access expires. Season tickets/tickets are non-refundable, and their validity cannot be extended or changed.
• All subscriptions are personal and non-transferable.
• Season tickets/tickets do not entitle you to proceed through the ticket office; they must always be scanned. If you haven't received your pass or have forgotten it, please report to the entrance or email us at info@oudvalkeveen.nl.
• Speelpark Oud Valkeveen (hereinafter referred to as "Oud Valkeveen") is responsible for the accuracy of the (bar)codes on the season tickets/tickets. If any problems arise during access to the park, Oud Valkeveen will resolve them on the spot. Oud Valkeveen can be reached at info@oudvalkeveen.nl.
• The right of withdrawal applies within 14 days of purchase for season tickets/tickets that are still valid at the time of cancellation. The right of withdrawal does not apply to tickets purchased for use on one or more fixed dates and/or tickets valid for a fixed period of up to 14 days.
• Oud Valkeveen reserves the right to refuse a purchase/order without giving reasons. In these cases, an email will be sent to the address provided with the refused purchase/order.
• The buyer is responsible for correctly providing the information necessary to facilitate payment processing through the options offered on the website. Providing incorrect or incomplete information may result in subscriptions/tickets not being sent.
• Oud Valkeveen will take care of shipping the e-tickets you order. Delivery time for payments via iDEAL/credit card/PayPal is usually within 30 minutes.
• In the event of technical malfunctions of any kind that prevent payments from being processed and/or authorized, or from being processed incorrectly or on time, Oud Valkeveen cannot be held liable in any way.
• Oud Valkeveen reserves the right to make changes to its opening hours at any time.
• If you lose your subscription card, you can request a new one. There is a €2,50 printing fee per card.
• The season pass is valid for the entire season in the year of purchase (with the exception of the holiday fun pass, which is valid from June onwards).
• The rules and conditions of Oud Valkeveen, the so-called "Park Rules," always apply. Ignoring or violating the Park Rules may result in denial of (further) access to the park. The park rules and opening hours of Oud Valkeveen can be requested from the park and found at www.oudvalkeveen.nl.

Privacy statement

Speelpark Oud Valkeveen handles the privacy and privacy-sensitive data of our (online) visitors with care. We don't ask for the information we ask for without good reason. We need this information to better serve you. The personal information you provide us through our website is treated confidentially and in accordance with the requirements of the General Data Protection Regulation (GDPR). In this privacy statement, we inform you about how we process personal data, for what purposes we need it, how you can exercise your privacy rights, and how we handle your data.

What personal data does Speelpark Oud Valkeveen collect?

Newsletter

If you sign up for our digital newsletter, we will ask you for your email address. This is necessary to keep you informed of news, promotions, and offers from Speelpark Oud Valkeveen. We process your data on a platform managed by a third party. All our newsletters contain a link that allows you to unsubscribe at any time. After this, you will no longer receive emails from us. Your data will also be deleted from the platform after a maximum of five years.

Online entrance tickets

When you purchase entrance tickets and/or other products from Speelpark Oud Valkeveen online, we ask for your name and email address. We need this information to send you the e-ticket(s) for your purchases. When you visit Speelpark Oud Valkeveen, we scan your ticket and record the date of your visit. We collect this data for statistical purposes. Your personal data will be deleted a maximum of five years after purchase.

Speelpark Oud Valkeveen subscription

If you order a Speelpark Oud Valkeveen pass, we will ask for your name, address, email address, date of birth, and passport photo. We use your email address and address to contact you if necessary. We also use your passport photo and date of birth to identify you. When you visit Speelpark Oud Valkeveen, your pass will be scanned during ticket checks. This is how we verify the validity of your admission and register your visit. We collect this data for statistical purposes. If you indicate when ordering or in your online account that you also want to receive the newsletter for pass holders, we will send you information and offers specifically for pass holders by email no more than once a month. If you no longer have a pass with us, your data will be deleted after a maximum of five years.

Questions and complaints

If you ask us a question or file a complaint, or if you contact Speelpark Oud Valkeveen by phone, email, social media, or mail, or if a first aid incident occurs during your visit, we may ask you for your contact information to handle your question or complaint. We will use this personal data solely for this purpose and it will only be accessible to those at Speelpark Oud Valkeveen who are responsible for handling your question or complaint. This personal data will be deleted after a maximum of ten years from the date of purchase. The personal data from a first aid incident will be retained for twenty-five years after the event.

Job application

When you apply for a vacancy at Speelpark Oud Valkeveen, we collect your name, date of birth, phone number, address, email address, and any personal data you provide in your CV, cover letter, and other accompanying documents. This information is used exclusively for the application process. After the recruitment and selection period, your data will be retained for a maximum of five years.

Use social media

If you use our social media and ask questions or post comments, we collect this information in an online program to ensure all questions and comments are processed efficiently and quickly. We use this personal data solely for this purpose and it is only accessible to those at Speelpark Oud Valkeveen who are responsible for handling your question or complaint, via a dedicated account. This data is retained for ten years for analysis and service improvement purposes. Read the privacy statements of Instagram, Facebook, and X to see how they handle your personal data.

What does Speelpark Oud Valkeveen do with cookies and click behavior?

Click behavior and visitor data

Speelpark Oud Valkeveen uses Google Analytics. This allows us to analyze how visitors use our website. This allows us to improve its user-friendliness, for example. We do this in a privacy-friendly manner. When you visit our website, your data is anonymized. We do not identify individuals.

Cookie policy

We use cookies on oudvalkeveen.nl. A cookie is a small text file that is placed on your computer, tablet, or smartphone, for example, when you visit a website. This text file stores information. This information can be recognized by the website on subsequent visits. By allowing cookies, your settings and preferences are remembered, and you can use our website more easily. Cookies are also placed to prevent you from seeing the same information too often on our website. These cookies are not linked to a profile about you.

We use different types of cookies:

Functional cookies, known as PHPSESSIDs, are essential. Without these cookies, our website cannot function. They also allow us to edit our website. We also use cookies called apbct_, ct_, and mp_1_. These are anti-spam cookies and ensure that pop-up videos and newsletter signups are displayed only once.

Analytical cookies. We use analytical cookies, known as NID cookies, solely to improve our website. These cookies allow us to track, for example, how many people visit our website. We also use these cookies to measure which web pages are visited most and how long people spend on our website. This data is completely anonymous.

Social media cookies

Are you logged in to Instagram, Facebook and X? Then social media cookies are placed on your device. This only happens if you give explicit permission for this. The cookies of the relevant social media platforms (such as Instagram, Facebook and X) ensure that all social media functions on our website work properly. In addition, these cookies collect data that we can use to show you targeted advertisements on social media. Read the privacy statements of Instagram, Facebook and X to see what they do with the personal data they process via these cookies.

Delete or block cookies

Cookies remain on your device until you delete them or until their expiration date. You can disable cookies through your browser. Please note: this may affect the performance of our website, or even prevent it from working properly. If you don't want cookies stored on your device, you can delete them manually. If you don't want our website to place cookies at all, you can automatically block them through your browser:

• Chrome
• safari
• Firefox
• Microsoft Edge

With whom does Speelpark Oud Valkeveen share your personal data?

We do not sell your personal data to third parties. We also only share your data when necessary to fulfill our agreement with you, for example, to comply with our legal obligations. We have data processing agreements in place with companies that process your data. This ensures that your data is processed securely and confidentially.

How can you exercise your privacy rights?

You have the right to request companies to provide you with access to your personal data. You can also ask them to change or delete your data. You can send a request for access/change/deletion to privacy@oudvalkeveen.nl

To ensure you are who you say you are, we require you to include a copy of your ID or driver's license with your application. We do not want your information to be shared with anyone other than you. Your Citizen Service Number (BSN) does not need to be visible, but your document number does. We will delete the copy once your request has been processed.

Do you have any questions or complaints?

Speelpark Oud Valkeveen takes the protection of your data very seriously. We implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact us at privacy@oudvalkeveen.nl. You can also file a complaint with the Dutch Data Protection Authority here.

Conclusion

We reserve the right to amend this privacy statement; the most recent version is available on this page. We will publish any changes on this website. We hope we've been able to provide you with more clarity about why and how we store your data.